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Nonconforming Equipment process
Cascade is capable of effectively and safely processing most information technology equipment and office electronics. We are also able to process certain electronic medical equipment and industrial equipment when they meet our specific acceptance guidelines and receive pre-approval from Cascade prior to pickup. There are some electronic items Cascade is not suited to process, and we call these items "non-conforming equipment." We can help customers find suitable alternatives for processing these nonconforming items.
Generally speaking, Cascade does not process items with liquids, radiation, or hazardous waste, or that are potentially contaminated with harmful or unknown chemicals, biological pathogens, radioactive substances, or other hazardous material. Other licensed firms are better able to deal with these hazards. Companies should look to see if they are already under contract with a suitable hazardous waste processor for treating these items, or Cascade can help you find options for this waste.
Here is a list of some products Cascade considers "nonconforming" and will reject for processing:
Non-conforming Equipment Procedure
In contracts with customers, Cascade will define its procedure for handling nonconforming equipment generated by the customer and identified by Cascade during pickup or processing. For those customers not under contract, our standard Terms and Conditions apply.
The section about Nonconforming Equipment from our Standard Terms and Conditions is excerpted here:
Customer agrees to only send computer and other office electronic equipment and related materials to Cascade for processing. Cascade is not capable of processing hazardous materials that are not particular to electronic equipment. Equipment shall be considered non-conforming, after initial evaluation of each shipment (which shall take place no laterthan 30 days after delivery thereof in Cascade’s facility), if it fails to conform to the characteristics agreed to by Cascade in any material respect.
Cascade may revoke its acceptance of NCE within five business days of Cascade’s discovery of the non-conformity. The revocation of acceptance shall be effective immediately upon receipt by the customer of oral notice followed by written notice. The customer shall direct Cascade within seven business days of an alternative lawful manner of disposition of theNCE. If the customer fails to so direct Cascade, Cascade shall prepare for lawful transportation and return of the NCE to the customer at the customer’s expense.
Cascade retains the right not to service NCE. If Cascade cannot or chooses not to service NCE or the customer elects not to have Cascade service the NCE, the customer shall pay Cascade reasonable handling costs including, but not limited to, transportation, unloading, loading, preparing, storing and caring for the NCE. Cascade shall be responsible only for its employees, agents, subcontractors or invitees negligence with respect to any such NCE.